Frequently asked questions
Free shipping on all orders in the United States, except for Hawaii, Alaska, and Puerto Rico.
Free return shipping on all items eligible for a return. Returned items must be shipped using a Summerset-provided label and securely packaged.
Because we're dealing with high value items, all packages ship out with signature confirmation. Any claims of missing packages and/or shipping issues must be reported to Summerset within 12 hours of the delivery scan, which is required by our insurance company. Contact us with any issues at email@example.com.
All ready-to-wear items that are not modified are eligible for a full refund within 15 days of receipt. Contact us at firstname.lastname@example.org to begin the return process. Please note that items must be returned in the original condition, and any damage or wear and tear will make it ineligible for a refund. If the piece has a certified diamond, all certification paperwork must be returned in order to be refunded.
Any custom or modified (resized, engraved, or personalized) items are not eligible for return.
We are one of the only jewelers in the world that own both the diamond inventory and the manufacturing studio in which our jewelry is crafted.
While we cannot disclose the names of our clients, we can say that we manufacture for the top luxury jewelry houses globally. Boutique designers that produce their pieces with us are often featured in Vogue, and countless of our pieces have walked down the red carpet.
Our work also speaks for itself. Unlike the majority of the industry, we do not put a time limit on any stage of crafting - our jewelers, setters, and polishers all work for as long as it takes to meet our standards.
Please email us at email@example.com. Generally appointments are available weekdays from 9 am to 4 pm, but we can stay open in the evenings by special request.
We may send out infrequent newsletters with upcoming events, sample sales, or new products. We will also post new ready-to-wear products on Instagram. If you are waiting for something in particular, please let us know so we can update you directly.
Members can email us at firstname.lastname@example.org with information on the type of piece you want to create, and we’ll set up a virtual or in-person consultation to get the process started.
Generally custom pieces take anywhere from 2 to 6 weeks, depending on its complexity.
We accept credit card, checks, Zelle, or ACH for bespoke pieces. If paid by check or ACH, the payment must be deposited and cleared before any jobs are shipped out or picked up.
If your creation includes stone sourcing, the cost of the entire piece must be paid upon confirmation of the job, before the CAD design process starts.
If your creation does not include stone sourcing, then half of the cost can be paid upfront as a deposit, with the other half upon approval of the CAD renders. If the job is canceled by you, the upfront deposit is not refundable.
We stand behind our products. We will repair any manufacturing defects for the life of the product. Customer damaged items will be subject to a repair fee if they are fixable. Examples of customer damage might include pulled prongs or clasps, bent metal, cracked diamonds, or other signs of impact.
We offer complementary polishing and cleaning for the life of the product as well. Drop them off anytime; if you need to ship them back for cleaning, you’ll need to provide insured shipping.
We urge you to insure your pieces. We do not replace lost diamonds.
All prices are stated in US dollars. Sales tax depending on your delivery address is automatically charged by our payment processor.